Refund policy

We accept eligible return requests within 30 days of delivery.

Return eligibility

To be eligible for a return or exchange, an item must be new, unused, and in its original packaging. Proof of purchase is required.

For hygiene and safety reasons, skincare, body care, deodorant, and other personal care products that have been used cannot be returned or exchanged.

Eau de parfum

Eau de parfum products may be returned for a refund or exchanged only if they are new, unused, unsprayed, and in their original packaging. A fragrance bottle that has been sprayed, even once, is considered used and cannot be returned, refunded, or exchanged.

Starting a return or exchange

To request a return or exchange, contact us at help@margin.global within 30 days of delivery and include your order number. If your request is approved, MARGIN will provide a prepaid return shipping label and instructions. Items sent back without prior approval will not be accepted.

Restocking fee

Approved returns and exchanges are subject to a $15 restocking fee, charged in the currency of the original order. For returns, the fee will be deducted from the refund. For exchanges, the fee must be paid before the replacement is processed. The fee is waived when an item is defective, damaged, or incorrect.

Original shipping charges, if any, are non-refundable.

Damages and issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect so that we can evaluate the issue and resolve it. Please include photographs when applicable.

Other non-returnable items

We do not accept returns or exchanges for gift cards, sale items, custom or personalized products, perishable goods, or other hazardous materials, flammable liquids, or gases. The eau de parfum rule above applies specifically to MARGIN fragrance products.

Refunds

We will notify you after the returned items have been received and inspected. If the return is approved, the eligible amount, less the $15 restocking fee and any non-refundable charges, will be refunded to the original payment method. Processing times vary by bank or payment provider.